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Frequently Asked Questions
After many years of experience in the Travel and Tourism industry in and around Lake Garda, Italy Lemon Tree Rentals was born. We pride ourselves on our excellent level of service and as a small business, we take great satisfaction in offering quality services on a personal level.
We have a wide selection of quality Holiday Homes for rent on Lake Garda and recently added is our new Airport Transfers service, offering reliable and quality transfers between all airports and Lake Garda. We also offer Property and Rental Management service for properties on Lake Garda.
Important Holiday Information
We have tried to address the most frequently asked questions below, but full details of our booking conditions can be viewed on Booking Conditions.
Costing Your Holiday
On the Calendar page, you will see daily costs. Simply chose your dates and click the continue button. The cost of your booking will be displayed.
A deposit of 30% (non refundable) will secure your booking and your holiday balance will be due 56 days before departure. If your holiday is due to start within 56 days, the full invoice amount will be payable. On payment of the balance you will receive by email your accommodation voucher along with directions to the property.
Payment
All payments are taken securely online and are made with Credit or Debit cards.All card payments are secured, by SSL/128 bit encryption.
You can also call us on 0845 869 1463 to make a credit or debit card payment
Check-in and Check-out
Check-in times are from 1600 hours -2000 hours (unless otherwise specified). We do recommend that you arrange flights in line with these arrival times.
Late arrivals must be arranged with us and in advance. If this not done, no one will be available to welcome you and access to the property will not be possible.
Property Capacity
Occupancy levels must be strictly adhered to in line with those detailed in each property description.
Refundable Breakage Deposit
On behalf of our owners a standard breakage deposit is payable on arrival and deduction will be made for any reported breakages. Where all is in order with the property on departure, the deposit will be refunded in full.
Holiday Extras
- Cots (Excluding Linen): can be arranged and payable locally
- High chairs: can be arranged and payable locally
In some cases, it may be possible to organise additional cleaning and/or bedding and towel changes. Please ask on booking.
Maintaining Your Property
- In order to maintain standards the owner must arrange a regular schedule for people to clean the pool, attend the garden and carry out minor repairs throughout the season. We would appreciate your cooperation in allowing reasonable access to trades people during your stay.
- Local services can be temperamental and it is not uncommon to have the occasional water or electricity cut, particularly during the height of the summer.
Cancellations
Cancellation by you – This refers to the accommodation only. Any cancellation of property accommodation must be advised by email. The following cancellation charges will apply.
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More than 56 Days
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Loss of Deposit Only
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43 – 56 days
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50% plus deposit
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29 – 42 days
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70% plus deposit
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0 – 28 days
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100% plus deposit
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Alterations by us – In the unlikely event of us having to alter your accommodation booking for reasons beyond our control, we reserve the right to do so. We will automatically endeavour to resolve the situation by offering alternative accommodation, but cannot always guarantee this.
In any event Lemon Tree Rentals will only ever be obliged to refund all monies paid if alternative accommodation cannot be found. Lemon Tree Rentals will not be responsible for any further liability, including cost of travel and so on.
Satellite TV
Following the change from analogue to a digital service across Europe, most satellite TVs will only offer limited English-speaking channels. Unless specifically stated, UK channels are not guaranteed. Normal TVs will only ever have foreign channels.
Changes
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of 30 GBP may be payable together with any costs incurred by ourselves.
Property Descriptions
All property descriptions are intended to be clear and informative. For the purpose of clarity:
- All distances detailed in property descriptions are intended to be a guideline only and are measured by the approximate driving time by car (not withstanding seasonal traffic), unless otherwise stated.
- All properties are equipped with fridge and cooking facilities
- Bathrooms: whether bath or shower, the term "bathroom" may be used
- Airports: the most appropriate airports in order of convenience/flight availability s
Pets
Pets of any kind are not permitted at our properties, unless otherwise specified on a property description. Even when pets are permitted, please always inform us before booking.
Transfers
We can arrange airport transfers from all major airports to any destination on Lake Garda. Please ask on booking.
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